How to Submit a Student Tech Ticket

If/when you have an issue with your school-issued Chromebook, please follow the steps below to ensure that your device can be fixed:

1. Bring your device to the Library/LMC and tell staff that you are having an issue with your device and ask to check out a spare device.
2. Library/LMC staff will check out a spare device to you and take the damaged device from you.
3. Once you have received the spare, please log on to the HS Portal.

https://sites.google.com/msd.k12.wi.us/sdmaapps/hs-portal

4. Once logged on, scroll down to the Student Tech Ticket option.

5. Open the student tech ticket from by clicking on the icon. Please fill out the form to the best of your abilities. You will be asked your name, which building you are in, what the problem is, and a description of the problem.
6. You will need to return your loaner device at the end of each school day, and pick up another loaner at the beginning of each day until your device is returned to you, repaired.
7. You will be notified via your school email when your device is ready to be picked up.